Shoebox Support

Shoebox stores your paper receipts so you can find them later for bookkeeping, tax, or an audit.

Contact

Email support@shoeboxreceipts.com and include your username and what you were doing when the problem happened. We aim to reply within a few business days.

Common questions

How do I add a receipt?: Tap + at the top right, then Scan Receipt to use the camera scanner, or Import from Photos to use an existing picture. Check the pre-filled details, correct anything wrong, then tap Save.
Some details were read incorrectly.: Automatic recognition is a starting point, not a guarantee — that is exactly why the review screen appears before saving. Edit any field there, or tap a saved receipt to correct it later.
How do I get my data out?: Open the menu at the top left and choose Export CSV, Export PDF, or Export Full Archive (a zip containing every receipt image plus an index file). We recommend saving an archive periodically to your own storage.
How do I change my password?: Menu → Change Password. You will be signed out and asked to sign in again.
How do I delete a receipt or my whole account?: Swipe a receipt in the list, or open it and tap Delete Receipt. To remove everything, go to Menu → Delete Account. Account deletion permanently erases your receipts, images, and account, and cannot be undone — export a copy first if you may need the records.
I forgot my password.: Email the address above from the account owner and we will help you regain access.
Is my data private?: Yes. Each account's receipts are isolated, images are never publicly accessible by URL, and nothing is sold or shared. See the Privacy Policy.